experience. For over a decade, Oshara has been at the forefront of website development, technology applications and digital marketing.
projects. We have deployed thousands of websites, online stores and Web applications for companies and institutions in Canada and around the world.
marketing campaigns. Thanks to successful campaigns in SEO, Google Ads and Facebook, we have established ourselves as a leader in online advertising solutions.
of revenue generated. Our solutions have generated millions of dollars in revenue for our customers, giving them an exponential return on their investment.
IT support swiftly resolves technical issues, preventing prolonged interruptions to business operations. Rapid problem-solving ensures that employees can continue their work without disruptions, maximizing productivity and maintaining a seamless workflow.
With efficient IT support, employees can focus on their tasks without being bogged down by technical glitches. Quick problem resolution ensures smooth workflow, minimizing distractions and enabling teams to achieve their goals effectively and on time.
IT support services offer round-the-clock assistance, ensuring that technical issues can be addressed promptly, day or night. This constant availability means businesses can rely on immediate help whenever they encounter IT challenges, maintaining continuous operations and minimizing disruptions.
Effective IT support prevents costly downtime by swiftly resolving issues and optimizing systems. By minimizing the risk of security breaches and maximizing resource efficiency, businesses save money in the long run, ensuring a better return on investment.
We use a proven 4-step process that we tailor to each of our customers’ objectives:
Founded as a technology company, our deep-rooted IT expertise sets us apart. We build digital solutions that go beyond aesthetics to guarantee high-performance, scalable and future-proof technologies.
We take a tailored approach to every project. Our solutions are designed around your business needs and are constantly refined to optimize performance and engagement.
We integrate data into every decision and strategy. Our analytical approach means we deliver campaigns and solutions optimized for growth and engagement.
From ideas to execution and ongoing support, we offer a complete range of services to meet all your digital needs.
We offer various IT support services to keep your technology working well. These include managing your network to ensure it’s running smoothly, fixing technical problems, and updating your software. We also focus on protecting your data with cybersecurity measures and maintaining your hardware. For added convenience, we provide remote troubleshooting so we can help you from a distance. While we primarily focus on web-related issues, we also assist with general IT problems. Our goal is to provide reliable support to meet your technology needs effectively.
Our standard support hours are Monday to Friday, from 9:00 AM to 6:00 PM EST. For urgent issues, we offer extended support and emergency services outside these hours. If you need help during non-business hours, please use our emergency contact number or email. We’re committed to providing timely assistance, and our team is available to address critical problems promptly, ensuring your technology runs smoothly around the clock.
We aim to acknowledge all support requests within 1 hour during business hours. Response times for resolving issues depend on the complexity of the problem. For urgent matters, we prioritize them to minimize any downtime. Our goal is to address and resolve your concerns as quickly and efficiently as possible, ensuring your technology issues are handled promptly to keep your operations running smoothly.
Yes, we offer remote troubleshooting services to help resolve issues without needing to be on-site. Using secure remote access tools, our technicians can diagnose and fix problems directly on your system. This approach allows for quick and efficient support, reducing the need for physical visits and minimizing downtime. Our remote troubleshooting ensures that we can assist you promptly and effectively, no matter where you’re located.
We prioritize the security of your data through a multi-layered approach. Our systems use advanced encryption to protect data during transmission and storage. We implement robust firewalls and anti-virus software to guard against external threats. Regular security updates and patches keep our systems resilient against vulnerabilities.
Additionally, we conduct routine security audits and adhere to best practices for data handling and privacy. Our team is trained to follow strict protocols to safeguard your sensitive information, ensuring that your data remains secure and protected from unauthorized access.
Choosing our agency for IT support means partnering with a team dedicated to your technology needs. We offer a comprehensive range of services, including network management, system troubleshooting, and cybersecurity. Our expertise ensures that we can handle both routine maintenance and urgent issues efficiently, keeping your operations running smoothly.
We pride ourselves on providing personalized support tailored to your specific requirements. Our approach combines technical proficiency with a commitment to customer service. We respond quickly to support requests, offer remote troubleshooting for convenience, and are available beyond regular business hours for emergencies. Our focus is on delivering reliable, proactive solutions that align with your business goals.
Additionally, our agency employs the latest security measures to protect your data. With advanced encryption, robust firewalls, and regular security updates, we safeguard your information from threats. Choosing us means investing in a secure and seamless IT experience that supports your business’s growth and stability. Contact us today for a free consultation!